Return & Refund Policy

At Maison Femme, your satisfaction is our priority. We carefully curate every piece in our collection and strive to ensure that your shopping experience is enjoyable from beginning to end.

Please review our return and refund policy before placing your order.

Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused, unworn, and unwashed.
• Have all original tags attached.
• Be returned in their original packaging.
• Be free of stains, perfume, odors, makeup, or any signs of wear.

Items that do not meet these conditions cannot be accepted.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

• Items marked as Final Sale.
• Gift cards.
• Products damaged due to misuse.
• Items returned without prior authorization.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Clear photos of the item.
• Photos of the packaging (if applicable).

Our team will review your request and provide the best possible solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size or style, we recommend placing a new order after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as Maison Femme cannot be responsible for returns lost during transit.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet entered processing.

Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, our Customer Care team is here to help.

📧  maisonfemmeluxury@gmail.com

We typically respond within 24–48 business hours.

Thank you for choosing Maison Femme.